Wednesday, May 4, 2011


First off, let me start by explaining what the initials "P.B.X." mean.  It stands for Public Board Exchange.
You would be amused at how many definitions these three little letters can be derived as to what they mean. Operators themselves can come up with a multitude of explanations.

A PBX operator is a person that utilizes a company's switchboard in order to answer incoming calls and route them to their appropriate destinations.

Our Job Functions can be as follows:

To provide with accuracy the transfer of all incoming as well as all internal calls in accordance to the objectives, performance and quality standards established by the hotel. This may include:
  • Operating the PBX department properly, efficiently and with profitability by answering telephone and wake-up calls.
  • Ensure accurate communication of information and guest requests to all relevant departments
  • Ensuring Quality Customer Service, policies and procedures are properly understood and followed
  • Handle all guest complaints and comments relating to the various departments tactfully & disperse them to the correct supervisors for continued quality service. 
  • Cooperate with all fellow employees and display teamwork with other departments
  • Perform any other reasonable duties as required by the hotel PBX Supervisors & PBX Manage
Our Requirements can include:
  • Two years PBX supervisory experience within a hotel environment
  • Excellent overall communication skills
  • Able to multi-task
  • Able to work ALL shifts & night shifts as needed
  • The ability to work well in a team environment
  • Technology savvy with computer and phone systems
  • Very strong verbal and written communication skills
  • Professional appearance and demeanor


  1. PBX stands for private branch exchange

  2. Your definition of a PBX becomes the tasks of a PBX operator.

    Thank you for the extensive explanations.